With Pain-Free Dental Marketing, you’re never alone in your journey toward practice excellence; there’s a whole team of enthusiastic experts that have your back.
Client Support & Dental Marketing Consulting
What makes us different from other dental marketing agencies? No more wondering where your marketing dollars are being spent, no more unanswered emails or dental marketing jargon. We say what we do and do what we say!
Keeping communication open and sharing our thoughts and feelings is how we grow closer, and what turns a working relationship into a loyal partnership.
No guessing, no stressing. Just concrete results and a clear path forward. Regardless of the ups or downs, we’ll keep you informed to make the best decisions.
Answering the phone in an effective way is not just good for your reputation, it’s good for your business too- directly impacting your overall production.
Internal marketing encompasses a range of initiatives that directly engage your existing patient base. This is where the magic of patient retention and advocacy happens, setting the stage for sustainable growth.
What You Can Expect on Your
- Quick Onboarding: Our onboarding process is short and sweet! We complete a Client Interview so that we can understand your practice better and customize our marketing plan to your goals. We gain access to your systems, such as your Google Business Page and Facebook, and then we’re off to implementation!
- Access to the Experts: As we build out our strategy, you’ll have direct access to our product teams to gain an understanding of exactly what we’ve set up to represent your brand in regard to paid campaigns and the SEO approach.
- Great Communication: It is very important to us that you feel informed and inspired by the work that we do! In the initial stages of our relationship, we schedule weekly check-ins with you that will graduate to bi-weekly, monthly, and then quarterly over time, working around your schedule.
- Dedicated Point of Contact: As we progress, your point of contact will keep you up to date on performance metrics and be here to answer any and all questions that you have, as well as provide any advice you may need.
- Industry Connections: If you feel like you need help with any operational initiatives in your practice, we’d be happy to introduce you to our industry partner friends.
- Strategic Involvement: Our #1 goal is to make raving fans out of our clients! We love to learn about your long term business goals.
Discover the experiences of those who’ve benefited from our services
When I was looking to bring on a marketing team to my practice I was referred to the “big guys” and found myself unimpressed and feeling like a number. I reached out to the team at pain free and they’ve given me an experience that I would normally give my patients. They go above and beyond and work with me to ensure we are on track for my practice goals. Highly personalized and they are highly invested in your goals as a practice and help to ensure your marketing matches that. They are awesome!
We love working with Pain-Free Dental Marketing at Sky Creek Dental! The whole team is super knowledgeable and helpful in keeping up with all of our marketing needs. Not only are they great at what they do, but everyone we have worked with is personable and so easy to work with.
After almost a year of working with them, I have to say that the team at PFDM has been awesome. They are easy to get along with and genuinely want to understand and help you achieve your goals. They check in regularly to make sure things are going well and to adjust things as needed. I have had nothing but good experiences, and would highly recommend them.
What is Client Support?
At Pain-Free Dental Marketing, client support is not just about doing the necessary. We become an extension of your team to do what most dental marketing agencies won’t. We’re all about taking those marketing headaches off your plate—be it call feedback to the front desk, relocating your dental practice, trying to reactivate patients, or championing the product teams… We handle it all under one roof, freeing you to focus solely on dentistry!
It’s All About You!
During our initial consultations, it will all be about getting to know you! We’ll dive deep to understand your specific challenges, goals, and vision for your practice. Whether you’re an orthodontist looking to attract more teenage patients or a general dentist wanting to expand into cosmetic services, we’ll develop a customized plan that aligns with your objectives!
We also like to meet you, the client, where you are and see what needs to happen to take your business to the next level. During our initial relationship, we’ll uncover the best way to communicate with you, whether via text message, a quick call when you have a free minute, our monthly strategy meeting, or even quarterly if that is best. We do not believe in a “one size fits all” support model. Every client is different, and we market your office that way, too.
Our Strategy & Client Support Services
Dental Marketing Consulting & Support
Do you need to break free from the constraints of insurance companies and leap to fee-for-service or going out of network? Are you struggling with the challenge of hiring the right team members, or are you wondering how to build out a patient referral program? Rest assured, our client support team has been around the dental block. We’ve collaborated with professionals across all dental specialties, from orthodontists and periodontists to oral surgeons and pediatric dentists. This wealth of experience enables us to offer insights that are both deep and wide—because we’ve seen what works and, equally important, what doesn’t. Dental marketing consulting means pretty much helping you with whatever we can, with whatever you need, to ensure the practice is on a path to growth.
And our support doesn’t stop at our door; we take pride in our extensive network of partners in the dental field. So, if there’s ever a question we can’t answer or a challenge we can’t solve, we can connect you with another industry expert to get you the guidance you need.
We believe in nurturing the relationship. That’s why we practice “Surprise and Delight.” It’s kind of like surprising your wife with flowers just to let her know you were thinking of her. We want you to know that as our client – our partner – we truly care about you and the success of your practice. Learn more about what Surprise and Delight means to us by checking out our blog.
Having a reliable support system is essential for any thriving dental practice. We’re here to help you prioritize your goals and set actionable steps to ensure you’re not just surviving but thriving in the dental industry.
Frequent & Open Communication
The Pain-Free team values frequent and open communication. Between standing meetings, we could send you an email with quick updates, a text message, or maybe even a quick call just to check in on you and how the office is doing! Also, the vice versa is true; if you need urgent attention or assistance from us, you do not need to wait for the next meeting; you can reach us during working hours, and we will make ourselves available!
We also believe in transparent communication. No beating around the bush or buttering things up. We say it as it is to make sure you can make the best decisions. At the end of the day, we are a team. If you are winning, we are winning.
Performance & Metrics Reporting
We believe talk is cheap; the actual proof is in the pudding. That’s why we’re committed to total transparency regarding your marketing performance. We won’t just tell you things are going well—we’ll show you. Through comprehensive reporting and real-time analytics, you’ll have a clear view of marketing metrics and patient acquisition, allowing you to understand the impact of every marketing dollar spent. And if something’s not quite hitting the mark, we’re agile enough to pivot and adjust the strategy when it matters most. We’re in this to make your life easier and your practice more successful, and the numbers are there to prove it.
Call-Tracking & Feedback
At Pain-Free Dental Marketing, we understand that a successful dental practice extends beyond just skilled dentistry—it starts right at the front desk with every new patient call.
That’s why we’ve developed specialized call tracking and feedback services exclusively designed for dental practices. As part of dental marketing consulting, we don’t just help with your external and internal marketing; we help by providing you feedback on your team answering the phones! Our comprehensive solutions deliver insights into your team’s performance, offering valuable metrics that range from call durations to capturing the emotional tone of the conversations. This feedback is crucial for quality assurance, enabling you to fine-tune your staff’s approach to turn every phone interaction into an opportunity. In this way, we help you not just grow your practice from a business standpoint but also realize the broader vision you’ve always had for your practice.
Learn more about phone answering tips for dental practices here!
It’s important to know that our goal isn’t to point fingers or hover over your front desk staff; it’s to shine a light on areas for improvement and celebrate the strengths that boost team morale. After all, who doesn’t appreciate well-deserved recognition?
Assistance with Internal Marketing
When “dental marketing” comes up, many dentists immediately think of Google Ads, SEO, or social media campaigns. While these external efforts are undoubtedly important, there’s a whole other realm of opportunity within your practice’s walls that often goes overlooked—internal dental marketing. This is where the magic of patient retention and advocacy happens, setting the stage for sustainable growth.
Our client support team provides comprehensive assistance to help you capitalize on these internal marketing avenues. We understand that the most effective marketing strategies create a holistic patient experience—from the moment they find you online to the minute they walk out of your office with a brighter smile. You can learn more about our internal marketing efforts here!
We want to make sure you feel comfortable with our support model. If you have any questions that are not addressed here, please reach out to us!
Will Your Team Help Me Make Critical Marketing Decisions?
That’s why we are here! Making critical marketing decisions is a lot easier when you’ve got a seasoned team in your corner. At Pain-Free Dental Marketing, we’re not just here to execute marketing tasks; we’re here to be a strategic partner in the growth of your practice. Whether you’re considering a brand overhaul, thinking of pivoting your services, or even contemplating a transition from PPO to fee-for-service, we’ll provide the data-driven insights and industry expertise you need to make informed decisions.
How Will Your Team Work With My Dental Office Team?
We see ourselves as an extension of your dental office team. We aim to integrate seamlessly into your practice, working side-by-side with your staff to ensure that your marketing strategy is flawlessly executed. Whether it’s training your front desk on effective call handling or coordinating with your office manager on patient reactivation campaigns, we are hands-on in our approach. We keep the lines of communication open with regular check-ins and performance updates so you always know how things are progressing.
How Often Will I Be In Contact With My Client Services Representative?
Open Communication is something we truly take pride in. At Pain-Free Dental Marketing, you’ll never feel out of the loop. You can expect regular, scheduled updates from your client services representative to discuss ongoing strategies, performance metrics, and any adjustments that may be needed. Additionally, we’re always just a phone call, text, or email away from any pressing concerns or immediate decisions that need to be made.
Do You Customize Your Service Based on My Practice’s Unique Needs?
We offer tailored marketing services that are as unique as your practice. During our initial consultations, we’ll dive deep to understand your specific challenges, goals, and vision for your practice. Whether you’re an orthodontist looking to attract more teenage patients or a general dentist wanting to expand into cosmetic services, we’ll develop a customized plan that aligns with your objectives!